Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service

Marketing Information

Extreme Networks On-site Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part and an on-site field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.

Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

Specifications
Manufacturer: Extreme Networks, Inc
Manufacturer Part Number: 97008-5520-24X
Manufacturer Website Address: http://www.extremenetworks.com
Brand Name: Extreme Networks
Service Name: ExtremeWorks - Extended Service
Product Type: Service
Service Information
Service Main Type: Maintenance
Service Characteristic: Parts & Labour
Service Description: 24x7x4 Hour
Provided Support:

• Email Support
• New Releases Update
• Parts Replacement
• Phone Support
• Repair
• Web Knowledge Base Access
• Web Support

Service Response Time: 4 Hour - Parts and Labor
Service Location: On-site
Service Duration: 1 Year
Product Supported: Extreme Networks 5520-24X