Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Marketing Information

ExtremeWorks Managed Services MonitoringPLUS - Onsite offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades, advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.

Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification proce...ss in support of a customer initiated maintenance service request (Operational Software update or upgrade, onsite parts replacement, configuration setting, etc.)

Specifications
Manufacturer: Extreme Networks, Inc
Manufacturer Part Number: 97411532024T24S4XEXT
Manufacturer Website Address: http://www.extremenetworks.com
Brand Name: Extreme Networks
Service Name: ExtremeWorks Managed Services MonitoringPLUS - Extended Service
Product Type: Service
Service Information
Service Main Type: Exchange
Service Characteristic: Parts
Provided Support:

• Email Support
• New Releases Update
• Parts Replacement
• Phone Support
• Remote Monitoring

Service Response Time: Next Business Day - Advance Parts Replacement
Service Location: On-site
Service Duration: 1 Year
Product Supported: Extreme Networks 5320-24T-24S-4XE-XT