Extreme Networks ExtremeWorks Premier Plus - Extended Service - 1 Year - Service

Marketing Information

PremierPLUS Support from Extreme Networks is aproactive, high touch post sale support service thatassists customers in supporting their Extreme Networksproducts and network. All resources and deliverablesare designed to manage your day-to-day technicalneeds, provide analysis and recommendations whilebuilding strong customer relationships, all focused onkeeping your network performing at optimum levels.

ExtremeWorks Premier Plus - AHR offerings providescontinuous proactive remote network monitoring,incident and problem management, proactivechange and configuration management technicalsupport, Operational Software updates and upgradesand advanced parts replacement for CoveredProducts (as defined herein) according to levels ofpurchase. ...In addition, customers are entitled to theExtreme Networks Managed Services Gateway for realtime access to network health, performance andsecurity issues, saved configurations, an inventorydatabase, and standardized network reports.A designated managed services account managerwill be assigned, and scheduled review sessions held.The ExtremeWorks Premier Plus - AHR service isdesigned to identify potentially critical networksituations and take actions before they becomebusiness disruptions.

Specifications
Manufacturer: Extreme Networks, Inc
Manufacturer Part Number: 9850799204D
Manufacturer Website Address: http://www.extremenetworks.com
Brand Name: Extreme Networks
Service Name: ExtremeWorks Premier Plus - Extended Service
Product Type: Service
Service Information
Service Main Type: Exchange
Service Characteristic: Parts
Service Description: 24x7x4 Hour
Provided Support:

• Monitoring
• New Releases Update
• Parts Replacement
• Phone Support
• Training
• Web Support

Service Response Time: 4 Hour - Parts Replacement
Service Location: Service Depot
Service Duration: 1 Year
Product Supported: Extreme Networks 9920-4D