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HP Care Pack - 4 Year - Service
Provided Support | Remote Diagnosis/Phone Support |
---|---|
Service Duration | 4 Year |
Service Type | Maintenance |
Service Location | On-site |
Product Type | Service |
Brand Name | HP |
Ethics - Environment | Moderate Effort |
Ethics - Animal | High Effort |
Ethics - Human | Low Effort |
Ethics - Integrity | Moderate Effort |
Ethics - Durability | Rating Coming Soon |
Ethics - Animal - Key Point | None at present |
Ethics - Human - Key Point | Operations in oppressive regimes |
Ethics - Environment - Key Point | Poor rating for responsible sourcing of tin |
Ethics - Integrity - Key Point | Worst rating for likely tax avoidance |
Ethics - Durability - Key Point | HP's key product durability fact coming soon |
Ethics - Alert | Special Notice |
Ethics - Alert - Critical Point | Provide and operate technology for Israel to maintain apartheid, occupation, and settler colonialism over the Palestinian people |
Description
HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.
Specifications
Manufacturer: HP Inc.
Manufacturer Part Number: UL668E
Manufacturer Website Address: http://www.hp.com
Brand Name: HP
Service Name: Care Pack
Product Type: Service
Service Information
Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labour
Service Description: 9x5xNext Business ...Day
Service Details: Remote Problem Diagnosis and Support:
Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.
Next Business Day On-site Response:For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window*. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
Parts and Materials:
HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
Coverage Window:
Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested**.
Defective Media Retention Service:A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Note:*Response times are contingent on distances from HP support offices and subject to local availability.
**Coverage windows are subject to local availability.
Provided Support:
- Remote Diagnosis
- Phone Support
Service Availability: 9 x 5
Service Response Time: Next Business Day
Service Location: On-site
Service Duration: 4 Year
Product Supported:
HP Business Notebook PC:
- 2xxx Mini-Note Series
- 2xxxs Series
- 6xxxs Series
- 5xx Series
- Xxxxt Mobile TC Series