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Cisco SMARTnet - 1 Year - Service
Provided Support | Diagnosis/Software Update/Software Upgrade/Phone Support/Web Knowledge Base Access/Hardware Maintenance/Software Maintenance/Parts Replacement |
---|---|
Service Duration | 1 Year |
Service Type | Exchange |
Service Location | On-site |
Product Type | Service |
Brand Name | Cisco |
Ethics - Environment | Moderate Effort |
Ethics - Animal | High Effort |
Ethics - Human | Low Effort |
Ethics - Integrity | Low Effort |
Ethics - Durability | Rating Coming Soon |
Ethics - Animal - Key Point | None at present |
Ethics - Human - Key Point | Allegedly involved in expanding surveillance on Palestinians |
Ethics - Environment - Key Point | Worst rating for toxic chemicals (electronics) |
Ethics - Integrity - Key Point | Worst rating for likely tax avoidance |
Ethics - Durability - Key Point | Cisco's key product durability fact coming soon |
Ethics - Alert | Special Notice |
Ethics - Alert - Critical Point | Accused of sponsoring a conference on Israeli military technology and providing services to the Israeli military. |
Description
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
Specifications
Manufacturer: Cisco Systems, Inc
Manufacturer Part Number: CON-OS-ISX451-X
Manufacturer Website Address: http://www.cisco.com
Brand Name: Cisco
Service Name: SMARTnet
Product Type: Service
Service Information
Service... Main Type: Exchange
Service Sub Type: Electronic and Physical
Service Characteristic: Parts
Service Description: 8x5xNext Business Day
Service Details: SMARTnet Onsite 8x5xNext Business Day:
Next - business - day Remedial Hardware Maintenance, together with parts, labor and materials, by 5:00 p.m. Depot Time provided Cisco's determination that on s ite Service is required has been made before 3:00 p.m. Depot Time the prior day (otherwise, second Business Day will be provided for calls placed after 3:00 p.m. Depot Time). Where Next Business Day delivery of the parts is not availa ble, same day shipping will be provided. Cisco will provide onsite support upon arrival of the parts
Provided Support:
- Diagnosis
- Software Update
- Software Upgrade
- Phone Support
- Web Knowledge Base Access
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 8 x 5 Parts Replacement
Service Response Time: Next Business Day - Parts Replacement
Service Location: On-site
Service Duration: 1 Year
Product Supported: Cisco 4451-X Integrated Services Router Security Bundle:ISR4451-X-SEC/K9