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Cisco SMARTnet - Extended Service - Service
Provided Support | New Releases Update/Phone Support/Web Knowledge Base Access/Parts Replacement/Product Info Support/Diagnosis |
---|---|
Service Type | Exchange |
Product Type | Service |
Brand Name | Cisco |
Ethics - Environment | Moderate Effort |
Ethics - Animal | High Effort |
Ethics - Human | Low Effort |
Ethics - Integrity | Low Effort |
Ethics - Durability | Rating Coming Soon |
Ethics - Animal - Key Point | None at present |
Ethics - Human - Key Point | Allegedly involved in expanding surveillance on Palestinians |
Ethics - Environment - Key Point | Worst rating for toxic chemicals (electronics) |
Ethics - Integrity - Key Point | Worst rating for likely tax avoidance |
Ethics - Durability - Key Point | Cisco's key product durability fact coming soon |
Ethics - Alert | Special Notice |
Ethics - Alert - Critical Point | Accused of sponsoring a conference on Israeli military technology and providing services to the Israeli military. |
Description
Cisco SMARTnet Service for Rapid Problem Resolution
Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.
Cisco SMARTnet provides the following:
- Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
- Access to the extensive Cisco.com knowledgebase and tools
- Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
- Ongoing operating... system software updates including both minor and major releases within the licensed feature set
- Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home
Specifications
Manufacturer: Cisco Systems, Inc
Manufacturer Part Number: CON-SNT-WSC2966L
Manufacturer Website Address: http://www.cisco.com
Brand Name: Cisco
Service Name: SMARTnet - Extended Service
Product Type: Service
Service Information
Service Main Type: Exchange
Service Sub Type:
- Physical
- Electronic
Service Characteristic: Parts
Service Description: 8x5xNext Business Day
Provided Support:
- New Releases Update
- Phone Support
- Web Knowledge Base Access
- Parts Replacement
- Product Info Support
- Diagnosis
Service Response Time: Next Business Day - Replacement
Product Supported: Cisco Small Business Switch:
- WS-C2960L-16TS-LL