Datalogic Ease of Care - 3 Year - Service

Marketing Information

Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called "Customer Service"), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.

Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each ...case to complete resolution.

Datalogic's Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.

Datalogic's Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.

Specifications
Manufacturer: Datalogic S.p.A
Manufacturer Part Number: ZSN5M300N31
Manufacturer Website Address: http://www.datalogic.com
Brand Name: Datalogic
Service Name: Ease of Care
Product Type: Service
Service Information
Service Main Type: Maintenance
Service Characteristic: Parts
Provided Support:

• Wear & Tear
• Comprehensive Defective Material Retention
• Parts Replacement
• Software Maintenance

Service Response Time: 5 Business Day
Service Location: Carry-in
Service Duration: 3 Year
Product Supported:

Datalogic MATRIX 300N HIGH PERFORMANCE COMPACT INDUSTRIAL 2D IMAGER