Datalogic EaseofCare Overnight Replacement Comprehensive - 3 Year - Warranty

Marketing Information

EASEOFCARE SERVICE PROGRAMS

Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called "Customer Service"), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.

Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage w...ith the customer and commit to drive each case to complete resolution.

Datalogic's Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.

Datalogic's Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.

Specifications
Manufacturer: Datalogic S.p.A
Manufacturer Part Number: ZSC1SK5WLC31
Manufacturer Website Address: http://www.datalogic.com
Brand Name: Datalogic
Service Name: EaseofCare Overnight Replacement Comprehensive
Product Type: Warranty
Service Information
Service Main Type: Exchange
Service Characteristic: Parts
Provided Support:

• Replacement
• Spares Pool Management
• Wear & Tear
• Parts Replacement
• Software Maintenance
• Freight

Service Response Time: Next Day - Replacement
Service Location: Service Depot
Service Duration: 3 Year
Product Supported: Datalogic Skorpio X5 WLC