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Dell Upgrade from 3Y ProSupport to 5Y ProSupport Plus
Provided Support | Drive Retention/Phone Support/Remote Diagnosis/Repair/Replacement |
---|---|
Service Duration | 5 Year |
Service Type | Exchange |
Service Location | On-site |
Product Type | Service |
Brand Name | Dell |
Ethics - Environment | Moderate Effort |
Ethics - Animal | High Effort |
Ethics - Human | Low Effort |
Ethics - Integrity | Low Effort |
Ethics - Durability | Rating Coming Soon |
Ethics - Animal - Key Point | None at present |
Ethics - Human - Key Point | Named in US lawsuit over Congolese child cobalt mining deaths |
Ethics - Environment - Key Point | Worst rating for carbon management and reporting |
Ethics - Integrity - Key Point | Worst rating for likely tax avoidance |
Ethics - Durability - Key Point | Dell's key product durability fact coming soon |
Ethics - Alert | Rating Coming Soon |
Description
ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification.
Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enabl...es businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.
Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Specifications
Manufacturer: Dell Technologies
Manufacturer Part Number: FW3L3_3PS5PSP
Manufacturer Website Address: http://www.dell.co.uk
Brand Name: Dell
Service Name: ProSupport Plus - Upgrade
Product Type: Service
Service Information
Service Main Type: Exchange
Service Characteristic: Labour
Service Description: 24x7xNext Business Day
Provided Support:
- Drive Retention
- Phone Support
- Remote Diagnosis
- Repair
- Replacement
Service Response Time: Next Business Day - Replacement
Service Location: On-site
Service Duration: 5 Year
Upgrade from: 3 Years ProSupport