Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Marketing Information

ExtremeWorks Managed Services ResponsePLUS - AHR offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned and scheduled review sessions held. The ExtremeWorks Managed Services Response...PLUS - AHR service is designed to identify potentially critical network situations and take actions before they become business disruptions.

Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations. (Installing Operational Software update or upgrade, arranging for parts replacement, apply configuration setting, etc.)

Specifications
Manufacturer: Extreme Networks, Inc
Manufacturer Part Number: 97507-9920-4D
Manufacturer Website Address: http://www.extremenetworks.com
Brand Name: Extreme Networks
Service Name: ExtremeWorks Managed Services ResponsePLUS - Extended Service
Product Type: Service
Service Information
Service Main Type: Exchange
Service Characteristic: Parts
Provided Support: Parts Replacement
Service Response Time: 4 Hour - Advance Parts Replacement
Service Location: Service Depot
Service Duration: 1 Year