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HP Care Pack Active Care Hardware Support - Extended Warranty - 3 Year - Warranty
Provided Support | Phone Support/Parts Replacement/Repair |
---|---|
Service Duration | 3 Year |
Service Type | Maintenance |
Service Location | On-site |
Product Type | Warranty |
Brand Name | HP |
Ethics - Environment | Moderate Effort |
Ethics - Animal | High Effort |
Ethics - Human | Low Effort |
Ethics - Integrity | Moderate Effort |
Ethics - Durability | Rating Coming Soon |
Ethics - Animal - Key Point | None at present |
Ethics - Human - Key Point | Operations in oppressive regimes |
Ethics - Environment - Key Point | Poor rating for responsible sourcing of tin |
Ethics - Integrity - Key Point | Worst rating for likely tax avoidance |
Ethics - Durability - Key Point | HP's key product durability fact coming soon |
Ethics - Alert | Special Notice |
Ethics - Alert - Critical Point | Provide and operate technology for Israel to maintain apartheid, occupation, and settler colonialism over the Palestinian people |
Description
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
Benefits
Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.
Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers... IT to schedule a repair.
High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Features
HP TechPulse predictive and proactive alerts and notifications
Hardware health monitoring, provides updated fast health checks on devices in your fleet
Hardware device information - including BIOS and firmware updates
Auto-ticketing - for hard disk drives & batteries needing replacement
Remote problem diagnosis and support
Specifications
Manufacturer: HP Inc.
Manufacturer Part Number: U02KSE
Manufacturer Website Address: http://www.hp.com
Brand Name: HP
Service Name: Care Pack Active Care Hardware Support - Extended Warranty
Product Type: Warranty
Service Information
Service Main Type: Maintenance
Service Characteristic: Parts & Labour
Service Description: 9x5xNext Business Day
Provided Support:
- Phone Support
- Parts Replacement
- Repair
Service Response Time: Next Business Day - Parts and labor
Service Location: On-site
Service Duration: 3 Year
Product Supported:
HP Devices:
- Elite Dragonfly 1/1/0 Warranty
- Elite Folio 13.5 2-in-1 1/1/0 Warranty
- Elitebook 1xxx 1/1/0 Warranty