HP Care Pack Post Warranty Hardware Support - 1 Year - Warranty

Marketing Information

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.

Specifications
Manufacturer: HP Inc.
Manufacturer Part Number: HP710PE
Manufacturer Website Address: http://www.hp.com
Brand Name: HP
Service Name: Care Pack Post Warranty Hardware Support
Product Type: Warranty
Service Information
Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labour
Service Details:

Remote problem diagnosis and support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day onsite response:

• For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
• HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Escalation management:

• Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

• A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
• This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement

Provided Support:

• Phone Support
• Defective Media Retention
• Remote Diagnosis

Service Response Time: Next Business Day
Service Location: On-site
Service Duration: 1 Year
Product Supported:

HP Desktop