HP Care Pack Post Warranty Hardware Support - 1 Year - Warranty

Marketing Information

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.

Specifications
Manufacturer: HP Inc.
Manufacturer Part Number: HP715PE
Manufacturer Website Address: http://www.hp.com
Brand Name: HP
Service Name: Care Pack Post Warranty Hardware Support
Product Type: Warranty
Service Information
Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labour
Service Details:

Remote problem diagnosis and support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day onsite response:

• For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
• HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Escalation management:

• Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

• A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
• This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement

Provided Support:

• Phone Support
• Defective Media Retention
• Remote Diagnosis

Service Response Time: Next Business Day
Service Location: On-site
Service Duration: 1 Year
Product Supported:

• HP Pavilion 8530

HP Compaq Notebooks:

• 2510p
• 6510b
• 6515b
• 6530b
• 6535b
• 6710b
• 6715b
• 6730b
• 6730s
• 6735b
• 6910p
• 6930p
• 8510p
• 8710p
• Nc2400
• Nc6400
• Elite 8100
• 8510w
• 8710w

HP EliteBooks:

• 2440p
• 2530p
• 2540p
• 2730p
• 2740p
• 6930p
• 8440p
• 8530p
• 8540p
• 8740p
• 8440w
• 8530w
• 8540w
• 8730w
• 8740w

HP ProBooks:

• 6440b
• 6445b
• 6450b
• 6455b
• 6540b
• 6545b
• 6550b
• 6555b

HP Compaq Business Desktops:

• Dc5850
• Dc7800