HPE Datacenter Care Add-On Essential - Extended Service - 5 Year - Service

Marketing Information

Hewlett Packard Enterprise (HPE) Datacenter Care Service is HPE's most comprehensive support solution tailored to meet your specific data center support requirements. It offers a wide choice of proactive and reactive service levels to cover requirements ranging from the most basic to the most business-critical environments. HPE Datacenter Care Service is designed to scale to any size and type of data center environment while providing a single point of contact for all your support needs for HPE as well as selected multivendor products. The service is delivered under the governance of an assigned Hewlett Packard Enterprise support team that is familiar with your IT environment and understands how it enables your company's business. A mutual...ly agreed upon and executed Statement of Work (SOW) will detail the precise combination of reactive and proactive support features that will be provided under HPE Datacenter Care Service based upon your requirements.

Specifications
Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: HU4D5A5#WJN
Manufacturer Website Address: http://www.hpe.com
Brand Name: HPE
Service Name: Datacenter Care Add-On Essential - Extended Service
Product Type: Service
Service Information
Service Main Type: Maintenance
Service Characteristic: Parts & Labour
Service Description: 24x7x4 Hour
Provided Support:

• Knowledge Base Access
• New Releases Update
• Parts Replacement
• Phone Support
• Remote Diagnosis
• Repair
• Visual Remote Guidance
• Web Support

Service Response Time: 4 Hour - Parts and Labor
Service Location: On-site
Service Duration: 5 Year