HPE Partner Branded Support - Extended Service - Service

Marketing Information

HPE Partner Branded Support provides authorized HPE Partner Ready channel partners with Hewlett Packard Enterprise hardware and software services. The service enables partners to support end-user customers who have purchased the partners' own branded support services.

Authorized HPE partners sell their own brand of services covering the eligible HPE products in this program. If a support issue arises, the partner works directly with their customer to perform the initial problem diagnosis, support, and troubleshooting following standard HPE diagnostic and troubleshooting procedures. During coverage hours, HPE technical resources work remotely with channel partner service resources to resolve hardware and software problems that the par...tner is unable to resolve. HPE will provide any replacement parts needed to resolve the problem.

Specifications
Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: H8A01A3#ZXE
Manufacturer Website Address: http://www.hpe.com
Brand Name: HPE
Service Name: Partner Branded Support - Extended Service
Product Type: Service
Service Information
Service Main Type: Exchange
Service Characteristic: Parts
Service Description: 9x5xNext Business Day
Provided Support:

• Parts Replacement
• Phone Support

Service Response Time: Next Business Day - Parts Replacement
Service Location: Service Depot