HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service

Marketing Information

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. C...ustomers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions. HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

Specifications
Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: HU4A6A3#W0Q
Manufacturer Website Address: http://www.hpe.com
Brand Name: HPE
Service Name: Pointnext Tech Care Essential - Extended Service
Product Type: Service
Service Information
Service Main Type: Maintenance
Service Characteristic: Parts & Labour
Service Description: 24x7x4 Hour
Provided Support:

• Knowledge Base Access
• New Releases Update
• Parts Replacement
• Phone Support
• Remote Diagnosis
• Repair
• Visual Remote Guidance
• Web Support

Service Response Time: 4 Hour - Parts and Labor
Service Location: On-site
Service Duration: 3 Year